Zippo Lighter Repairs
If you are living in the UK, you can return your Zippo Product to:
Zippo UK - Repair Admin Dept
27 Grand Union Centre
336B Ladbroke Grove
London W10 5AS
Tel: 020 8964 0666
Customers living outside the UK should contact their local Zippo distributor or go to www.zippo.com to find their nearest Zippo repair facility.
Customers living in Europe can return their Zippo Product to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein
Germany
There is no charge for a Zippo repair, do not enclose any money.
Please allow approx. 6-8 weeks for the return of your repaired Zippo Product.
Please ensure that you provide us with your name, address and telephone number together with a brief description of the problem when returning your Zippo Product.
When returning your Zippo product for repair to Zippo UK, we recommend using insured post. The postal charge for the return of your repair will be covered by Zippo UK.
Sorry, we are unable to acknowledge receipt of your repair however please contact us, if your repair has not been received by the 8th week repair period. When contacting us please provide the method of postal service used and the date the repair was sent.
The Zippo Lifetime Guarantee only applies to Zippo Pocket Lighters and the mechanical condition of its products (inc. the Hinge). The finish is not covered by the guarantee. Other Zippo products carry their own specific warranties.
Zippo Lighter Guarantee
Zippo Pocket Lighter
Any Zippo pocket lighter, when returned to our factory, will be put in first-class mechanical condition free of charge, for we have yet to charge a cent for the repair of a Zippo pocket lighter, regardless of age or condition. The finish, however, is not guaranteed.
Other Zippo products carry their own specific warranties.
Zippo Multi-Purpose & Utility Lighter
"5-year warranty": Zippo warrants its Multi-Purpose Lighters and Utility Lighters for 5 years. The finish is not warranted. Any Zippo Multi-Purpose Lighter or Utility Lighter returned for warranty repair within 5 years of purchase will be repaired free of charge, or replaced with the same or a similar product, at our discretion. Damage to the Multi-Purpose Lighter or Utility Lighter resulting from abuse or misuse is not covered by our warranty. Sender must also provide proof of purchase.
Zippo Pen
"2-year warranty": Zippo warrants its pens for up to 2 years. The finish and refill are not warranted. Any Zippo pens returned for warranty repair within 2 years of purchase will be repaired free of charge, or replaced with the same or a similar product, at our discretion. Damage to the pens resulting from abuse or misuse is not covered by our warranty. Sender must also provide proof of purchase.
Zippo Hand Warmer
"2-year warranty": Zippo warrants its Hand Warmers for up to 2 years. The finish and burner units are not warranted. Any Zippo Hand Warmer returned for warranty repair within 2 years of purchase will be repaired free of charge, or replaced with the same or a similar product, at our discretion. Damage to the Hand Warmer resulting from abuse or misuse is not covered by our warranty. Sender must also provide proof of purchase.
Zippo Watch
"2-year warranty": Zippo warrants its Watches for up to 2 years. During the warranty period, the case and metal strap, watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced with the same or similar product, at the sole discretion of Zippo, free of repair charges. This warranty does not cover the battery, crystal, non-metal strap or bracelet, incidents of normal wear and tear (including but not limited to scratches or other damage to the finish), incidents of abuse, or water damage unless the watch is marked as waterproof and the watch was used as instructed when the damage occurred. Sender must also provide proof of purchase.
These warranties gives you specific legal rights which are in addition to, but run concurrently with, any other legal rights which you may have under the statutes of a state, province or country, and does not limit those statutory rights.
