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Delivery Information

Delivery Information

UK Shipping: Your order will be sent via Royal Mail Recorded Delivery
This will normally be 2nd Class Tracked/Recorded which usually delivers between 1-2 days. However, please allow up to 5 days for delivery in busy periods..
You will receive a tracking number via email, so that you can track your order when it has been delivered to Royal Mail.

If you then still do not receive your order, please contact your local sorting office to see if they are holding it for you - EVEN if you have not had a card to say you missed the delivery. This is where 90% of lost/delayed parcels are found.

If your local sorting office do not have the parcel, please contact us so that we can do further checks.

Heavier items will be sent with Collect + to keep the postage down.

If you wish to collect your parcel from your nearest Collect + store, please inform us immediately by telephone or e.mail or it will go to your designated shipping address.

International Shipping: will be sent out using Royal Mail International Postal service within 1-2 days. The order is then in the hands of the International Carrier.

Shipping outside of the UK is set for Heavy Items.
If you have been overcharged for Shipping then you will be Refunded the overcharge.
If you want an accurate shipping charge please contact us on the Link below, otherwise you will just be refunded.

If you have any queries regarding your order please Contact Us.
We fully comply with the Distance Selling Regulations and take full responsibility for any items which are lost, stolen or damaged in transit.

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