Frequently Asked Questions If you have a question please ask we will be more than happy to help
Is Special Gifts4u Trusted and Safe?
We are very experienced in supplying giftware and we work very hard to guarantee your privacy and on-line shopping safety. We do not store any credit card information. Our entire customer billing information is processed by Safe and Secure Payment Providers here in the UK. For more information on ‘Secure Payment Providers’ please take a look on our Terms & Conditions page.
We do occasionally send out email promotions and newsletters to our customers. These e-mails are sent very sparingly and you can unsubscribe any time you wish. We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.
How do I place an order?
It is very easy to place an order with us, just follow the guide information below, or contact us direct if you have a problem.
- Select your items and add them to the cart
- Proceed to the checkout
- Login or Register and enter your details and shipping address
- Choose your preferred payment method
- Place the order and you will be redirected to the secure payment provider e.g. 'PayPal' or Continue to Checkout where you can pay with your Debit or Credit Card..
Do you keep all your products in stock?
We are always striving to provide accurate stock information, but we have thousands products online, and sometimes an item may be temporarily out of stock. In addition, items requiring personalisation may take a while longer to process. If you require an item for a special occasion or particular date you can always contact us direct. Normally we dispatch orders within 1-3 days after payment has been made.
When will I receive my order?
This really depends on your location. For UK orders, using Royal Mail delivery, once payment has been received, we will dispatch your order within 1-3 days and you will receive it very soon after depending on the delivery method you choose. Orders for delivery outside the UK will again be dispatched within 1-3 days. Usually these are received within 5-10 days depending on location. Please contact us if you would like more specific information. Please note that your order cannot be tracked once it leaves the UK unless tacking is requested and paid for.
Can I cancel my order?
If you did not make the payment for the order, the order will be cancelled automatically. If you have paid, you can also cancel it before the order enters the processing stage by sending email or phone us. But if your order enters the processing stage, you cannot cancel it.
Do you ship to my country?
Yes we do provide worldwide shipping. Please contact us if you have specific shipping enquiries.
How do you guarantee product quality?
We always strive to select the highest quality products available from our manufacturers or suppliers. These products will have had the appropriate quality and safety standards applied.
What should I do if my item is broken, missing or incorrect?
If you find any item broken, missing or incorrect please contact us immediately by phone or email. Broken or wrong items need to be returned to us in the original packaging. It would also help if we could receive a picture from you of the damaged or incorrect items. This can sometimes speed up the process and we will endeavour to send out a replacement asap.
Do you offer a money-back guarantee?
We allow products to be returned for a refund within 7 days from purchase, if it’s not what you require. If the product condition is still new and undamaged, we'll refund your payment after we have received the returned item. If the item is broken, or its packaging is damaged we will not issue a refund. Items that require decorating, personalisation or handmade to ordercan not be returned.Please be reminded that we do not refund the postage charges.
Can I claim the cost of sending my items back?
If an item is returned due to a fault or it was received broken, your postage charges will be refunded when the item is returned. These postage charges will depend on your local Post Office at the time. Please be reminded that we do not refund the postage charges.
How do I receive a refund?
Depending on how your original payment was made, will depend on how a refund is made. E.g. If payment was made via PayPal the refund will be via PayPal back into your account. The refund will be processed in 1-3 business days when the issue is clear, and you will receive a confirmation email.