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Refund Policy

Return and Returns Policy Details: We want you to be 100% happy with your purchase from Special Gifts4u and offer our Customers a full 14 day money back guarantee on all our products, except 'Made to Order' or 'Personalised Items' ordered correctly.

In the unlikely event that your item (s) arrive either faulty or damaged. Please contact us immediately and we will offer you either an exchange, replacement or full refund.

You may return new or unused products within fourteen (14) days of delivery for a full refund of the cost of the goods. Items should be returned in their original packaging and where relevant, with the original packaging in place. We will only pay the return shipping costs if the return is a result of our error.

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights. Please note that these return guidelines only apply to products purchased on our Website. We cannot accept returns of product purchased elsewhere.
Please return products with your original order dispatch advice note within fourteen (14) days of receipt of your order. You will need to pay for the postage of any items you return. If you are returning faulty, damaged or goods sent incorrectly by us, we will refund your postage costs.

Please remember, we can only issue you with a refund if the returned product concerned is in a fully re-saleable condition.
Some of our products may have tickets attached which explain something specific about the item. Do not remove these tickets. If they are found to have been removed, we will be unable to offer a refund.

Please make sure that your return package is packed and sealed securely (in the original packaging if possible). Packages must be returned with the postage prepaid. We recommend the use of an insured parcel service, such as Royal Mail Signed For ie Recorded Delivery.
All returns will be refunded to you via your original form of payment once they are received. Allow up to fourteen (14) days for the credit to appear on your statement.

Please Note
All items must be returned to us in their original condition with the original packaging.
Products can only be returned by post to the address below:
Special Gifts4u - 49 Surbiton Road, Hartburn, Stockton on-Tees, Cleveland, TS18 5PZ United Kingdom.

Your statutory rights are not affected.
These returns guidelines only apply to products purchased our Website. We cannot accept the return of Special Gifts4u products purchased elsewhere.

Seven Day Cooling Off Period
In addition to our returns policy, under the Distance Selling Regulations you have seven (7) working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund on the goods only but you must return the cancelled items to us at your cost. We recommend you use a carrier service that requires a signature.

Contact us: 01642654032

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